FS based sipXecs ACD replacement prototype

Release 2.0

1. handler

   open/close

   sipXconfig-agent replacement

   Priority:

   MEDIUM

   Assigned To:

   pawel

   Created:

   May 10, 2009

   Completed:

   N/A

   1:p1879622075_n1491494806 sipXconfig-agent replacement $generalUtil.htmlEncode($task.priority) $generalUtil.htmlEncode($task.createdDate) $generalUtil.htmlEncode($task.completed) $generalUtil.htmlEncode($task.completedDate) $generalUtil.htmlEncode($task.locked) pawel
2. handler

   open/close

   respect line priority after transfer to another queue

   Priority:

   MEDIUM

   Assigned To:

   pawel

   Created:

   May 16, 2009

   Completed:

   N/A

   1:p1879622075_n860751242 respect line priority after transfer to another queue $generalUtil.htmlEncode($task.priority) $generalUtil.htmlEncode($task.createdDate) $generalUtil.htmlEncode($task.completed) $generalUtil.htmlEncode($task.completedDate) $generalUtil.htmlEncode($task.locked) pawel
3. handler

   open/close

   Ruby or Java version

   Priority:

   MEDIUM

   Assigned To:

   pawel

   Created:

   May 13, 2009

   Completed:

   N/A

   1:p1879622075_n1690324495 Ruby or Java version $generalUtil.htmlEncode($task.priority) $generalUtil.htmlEncode($task.createdDate) $generalUtil.htmlEncode($task.completed) $generalUtil.htmlEncode($task.completedDate) $generalUtil.htmlEncode($task.locked) pawel
4. handler

   open/close

   garbage collector

   Priority:

   MEDIUM

   Assigned To:

   pawel

   Created:

   Apr 20, 2009

   Completed:

   N/A

   1:p1879622075_n1761256862 garbage collector $generalUtil.htmlEncode($task.priority) $generalUtil.htmlEncode($task.createdDate) $generalUtil.htmlEncode($task.completed) $generalUtil.htmlEncode($task.completedDate) $generalUtil.htmlEncode($task.locked) pawel
5. handler

   open/close

   online stats daemon that calculates per queue AVG TALK Time, AVG ABN Time/Rate, Agent/Queue fractions

   Priority:

   MEDIUM

   Assigned To:

   pawel

   Created:

   Apr 20, 2009

   Completed:

   N/A

   1:p1879622075_p153595488 online stats daemon that calculates per queue AVG TALK Time, AVG ABN Time/Rate, Agent/Queue fractions $generalUtil.htmlEncode($task.priority) $generalUtil.htmlEncode($task.createdDate) $generalUtil.htmlEncode($task.completed) $generalUtil.htmlEncode($task.completedDate) $generalUtil.htmlEncode($task.locked) pawel
6. handler

   open/close

   multiqueue weighted call priority Estimated Wait Time calculation based on online stats

   Priority:

   MEDIUM

   Assigned To:

   pawel

   Created:

   Apr 20, 2009

   Completed:

   N/A

   1:p1879622075_p1640376520 multiqueue weighted call priority Estimated Wait Time calculation based on online stats $generalUtil.htmlEncode($task.priority) $generalUtil.htmlEncode($task.createdDate) $generalUtil.htmlEncode($task.completed) $generalUtil.htmlEncode($task.completedDate) $generalUtil.htmlEncode($task.locked) pawel
7. handler

   open/close

   sipXconfig plugin for Line,Queue priority, MOH, RingBack, connect tone, weighted fair queueing, Agent/Queue/Group call record probabilties

   Priority:

   MEDIUM

   Assigned To:

   pawel

   Created:

   Apr 20, 2009

   Completed:

   N/A

   1:p1879622075_p288578160 sipXconfig plugin for Line,Queue priority, MOH, RingBack, connect tone, weighted fair queueing, Agent/Queue/Group call record probabilties $generalUtil.htmlEncode($task.priority) $generalUtil.htmlEncode($task.createdDate) $generalUtil.htmlEncode($task.completed) $generalUtil.htmlEncode($task.completedDate) $generalUtil.htmlEncode($task.locked) pawel
8. handler

   open/close

   Auto tuning : Job Fair Queuing (auto priority)

   Priority:

   MEDIUM

   Assigned To:

   pawel

   Created:

   Apr 20, 2009

   Completed:

   N/A

   1:p1879622075_p2111513969 Auto tuning : Job Fair Queuing (auto priority) $generalUtil.htmlEncode($task.priority) $generalUtil.htmlEncode($task.createdDate) $generalUtil.htmlEncode($task.completed) $generalUtil.htmlEncode($task.completedDate) $generalUtil.htmlEncode($task.locked) pawel
9. handler

   open/close

   2.0 release

   Priority:

   MEDIUM

   Assigned To:

   pawel

   Created:

   Apr 20, 2009

   Completed:

   N/A

   1:p1879622075_p64541019 2.0 release $generalUtil.htmlEncode($task.priority) $generalUtil.htmlEncode($task.createdDate) $generalUtil.htmlEncode($task.completed) $generalUtil.htmlEncode($task.completedDate) $generalUtil.htmlEncode($task.locked) pawel