ACD test sheet

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Seamless deployment

  1. sipX 3.10
  2. sipX 4.01
  3. CentOS 5
  4. Fedora 10
  5. OpenSUSE

Provisioning

sipXconfig features

online reconfiguration

  1. Queues
  2. Lines
  3. Agents

Presence

  1. Signing in/out via WEB
  2. Signing in/out via Phone
  3. Signing out while agent is offhook
  4. Sign in to call pickup delay

Routing

Priorities

  1. Line
  2. Queue
  3. Agent skills
  4. Call (SIP headers)

Internal transfers (overflows)

  1. On queue full
    1. FIFO
    2. LIFO
  2. On wait timeout
  3. to another agent (agent locking)
  4. to another queue (statistics)
  5. to a huntgroup
  6. to SIP URI
Check how overflows to another queue affect sipxconfig-agent stats

External SIP transfers

  1. to ACD line
  2. to agent (test for agent locking)
  3. to arbitrary extension

Statistics

Performance

Stability

Extras

Recording

  1. Statistical triggers
    1. Agent rec. probability setting
    2. Queue rec. probability setting
    3. Line rec. probability setting
    4. Call rec. probability (SIP headers)
  2. Performance
    1. CPU / IO usage with SATA RAID-1 drives
    2. CPU / IO usage with RAM drive + asynchronous rsync to SATA RAID-1
    3. Cryptographic timestamping
  3. Stability

Sounds

  1. MOH
  2. Tones
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