VoiceWorks ACD Archiver Client

Introduction

ACD Archiver Client is a plugin for VoiceWorks ACD that allows controlled recording and exporting of calls and metadata to VoiceWorks Archiver Server.

Features

Transactional, bandwidth controlled, export to external server(s) of
- memory recorded calls
- ACD call metadata
Compatible with sipXworks ACD >= 1.0 & sipXecs >= 4.0.2
Managed by sipXecs supervisor

License

VoiceWorks Proprietary/Commercial Licence

Source Code

This is an open source plugin - all source is contained withing the RPM package.

License
The licence does not allow You to redistribute ANY (eg modified) versions of this software package. Commercial use without a signed licence agreement is prohibited

Installation

Import YUM repository

wget -P /etc/yum.repos.d/ http://www.voiceworks.pl/pub/sipxworks.repo

Stop the sipXecs service
Install the package
```
yum install sipxworks-acd-arch-client
```
Start the sipXecs service
Enable VoiceWorks CallCentre Extras bundle in sipXconfig
Send the server profile
Restart sipXecs service

Configuration

Edit /usr/local/sipxworks-acd/etc/archiver.ini file and set proper destination for archived calls and SOAP API URI so that they point to VoiceWorks Archive Server

[archiver1]
;destination path (rsync style)
destination = "rsync://archclient@192.168.4.99/vwarchive"
;URI of the Archiver's SOAP API
api-uri = "http://192.168.4.99:8145/api10.php"

For changes to take effect one needs to restart the service.

sipxproc -r vwACDArchClient

To enable recording of all Calls in sipXworks ACD edit /usr/local/sipxworks-acd/etc/acd.ini file and set :
```
[recording]
;enable recording of all bridged calls
enabled = 1
```
and restart vwACDRouter service :
```
sipxproc -r vwACDRouter
```

Debugging

Archiver Client logs are written to this file:
/usr/local/sipxworks-acd/logs/sipxworks-archivesync.log