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Introduction
ACD Archiver Client is a plugin for VoiceWorks ACD that allows controlled recording and exporting of calls and metadata to VoiceWorks Archiver Server.
Features
- Transactional, bandwidth controlled, export to external server(s) of
- memory recorded calls
- ACD call metadata
- Compatible with sipXworks ACD >= 1.0 & sipXecs >= 4.0.2
- Managed by sipXecs supervisor
License
VoiceWorks Proprietary/Commercial Licence
Source Code
This is an open source plugin - all source is contained withing the RPM package.
 | License The licence does not allow You to redistribute ANY (eg modified) versions of this software package. Commercial use without a signed licence agreement is prohibited |
Installation
- Import YUM repository
- Stop the sipXecs service
- Install the package
- Start the sipXecs service
- Enable VoiceWorks CallCentre Extras bundle in sipXconfig
- Send the server profile
- Restart sipXecs service
Configuration
- Edit /usr/local/sipxworks-acd/etc/archiver.ini file and set proper destination for archived calls and SOAP API URI so that they point to VoiceWorks Archive Server
| For changes to take effect one needs to restart the service.
|
- To enable recording of all Calls in sipXworks ACD edit /usr/local/sipxworks-acd/etc/acd.ini file and set :
and restart vwACDRouter service :
Debugging
Archiver Client logs are written to this file:
/usr/local/sipxworks-acd/logs/sipxworks-archivesync.log
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