VoiceWorks ACD Archiver Client

Table of contents.

Introduction

ACD Archiver Client is a plugin for VoiceWorks ACD that allows controlled recording and exporting of calls and metadata to VoiceWorks Archiver Server.

Features

  • Transactional, bandwidth controlled, export to external server(s) of
    • memory recorded calls
    • ACD call metadata
  • Compatible with sipXworks ACD >= 1.0 & sipXecs >= 4.0.2
  • Managed by sipXecs supervisor

License

VoiceWorks Proprietary/Commercial Licence

Source Code

This is an open source plugin - all source is contained withing the RPM package.

License
The licence does not allow You to redistribute ANY (eg modified) versions of this software package. Commercial use without a signed licence agreement is prohibited

Installation

  • Import YUM repository
    wget -P /etc/yum.repos.d/ http://www.voiceworks.pl/pub/sipxworks.repo
  • Stop the sipXecs service
  • Install the package
    yum install sipxworks-acd-arch-client
  • Start the sipXecs service
  • Enable VoiceWorks CallCentre Extras bundle in sipXconfig
  • Send the server profile
  • Restart sipXecs service

Configuration

  • Edit /usr/local/sipxworks-acd/etc/archiver.ini file and set proper destination for archived calls and SOAP API URI so that they point to VoiceWorks Archive Server
    [archiver1]
    ;destination path (rsync style)
    destination = "rsync://archclient@192.168.4.99/vwarchive"
    ;URI of the Archiver's SOAP API
    api-uri = "http://192.168.4.99:8145/api10.php"
    
For changes to take effect one needs to restart the service.
sipxproc -r vwACDArchClient
  • To enable recording of all Calls in sipXworks ACD edit /usr/local/sipxworks-acd/etc/acd.ini file and set :
    [recording]
    ;enable recording of all bridged calls
    enabled = 1

    and restart vwACDRouter service :

    sipxproc -r vwACDRouter

Debugging

Archiver Client logs are written to this file:
/usr/local/sipxworks-acd/logs/sipxworks-archivesync.log

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