WSDL
Attached WSDL contains a couple of extra methods that make life easy when implementing manager console.
BargeAgent(agentURI,managerURI)
Invoke this method to initiate a SIP call to a managerURI with the intention to eavesdrop on a current call to the agentURI.
After picking up the call, the manager can press digits on his phone's dialpad to switch modes:
| key | function |
|---|---|
| 0 | silently eavesdrop |
| 1 | speak to the customer only |
| 2 | speak to agent only |
| 3 | speak to both parties (3pty conference) |
getSupervisorAgents(managerURI)
Returns a list of agents in groups that the manager "owns".
getAgentStatus(agentURI)
Returns status of the agent.
getAgentStatusEx(agentURI)
Returns extended status of the agent (with current call data)
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